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Return & Refund Policy

Last updated: July 31, 2026

Thank you for shopping with Zecxo.

Returns

We strive to provide high-quality products. Please review your order carefully before completing your purchase.

Returns are accepted only if:

• The item arrives damaged or defective.
• You receive the wrong item.
• The product is missing parts due to our error.

To request a return, contact us within 7 days of receiving your order and include your order number and photos of the issue.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect orders placed by the customer
• Used, worn, or damaged items caused after delivery
• Items returned without prior approval

Refunds

Refunds are only issued if:

• Your return is approved after inspection.
• Your order cannot be fulfilled.
• The product arrives damaged or defective and a replacement cannot be provided.

Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong product.

Contact

If you have any questions, contact us at:

Email: support@zecxo.com